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Commongate Hotel– Privacy Policy & Legal

Privacy Notice

We are committed to safeguarding the privacy of our customers and website visitors. This policy sets out how we will treat your personal information.

Introduction
This notice refers to personal data, which is defined as information concerning any living person (a natural person who hereafter will be called the Data Subject) that is not already in the public domain.

The General Data Protection Regulation (GDPR) seeks to protect and enhance the rights of data subjects. These rights cover the safeguarding of personal data, protection against the unlawful processing of personal data and the unrestricted movement of personal data within the EU. It should be noted that GDPR does not apply to information already in the public domain.

Personal Data
The Commongate Hotel Ltd uses the information collected from you to provide quotations, make telephone contact, to email you marketing information which we believe may be of interest to you and your business. In you making initial consent to marketing contact from The Commongate Hotel Ltd we shall maintain a marketing dialogue with you until you either opt out (which you can do at any stage) or we decide to desist in promoting our services. Some personal data may be collected about you from the forms and surveys you complete, from records of our correspondence and phone calls and details of your visits to our website, including but not limited to personally identifying information like Internet Protocol (IP) addresses. We may from time to time use such information to collect statistics about the behaviour of visitors to our website.

The Commongate Hotel Ltd websites use cookies, which is a string of information that a website stores on a visitor's computer, and that the visitor's browser provides to the website each time the visitor returns. We may use both "session" cookies and "persistent" cookies on the website. We will use the session cookies to keep track of you whilst you navigate the website. We will use the persistent cookies to enable our website to recognise you when you visit. Session cookies will be deleted from your computer when you close your browser. Persistent cookies will remain stored on your computer until deleted, or until they reach a specified expiry date.

We use Google Analytics to analyse the use of this website. Google Analytics generates statistical and other information about website use by means of cookies, which are stored on users' computers. The information generated relating to our website is used to create reports about the use of the website. Google will store this information. Google's privacy policy is available at: http://www.google.com/privacypolicy.html.

Any information The Commongate Hotel Ltd holds about you and your business encompasses all the details we hold about you and any sales transactions including any third-party information we have obtained about you from public sources and our own suppliers such as credit referencing agencies.

We will only collect the information needed so that it can provide you with marketing and consulting services, we do not sell or broker your data.

Legal basis for processing personal data
In order for us to process personal data we must have a lawful purpose for doing so. This is outlined below.
Legitimate interests

When you provide your personal details to us we use your information for our legitimate business interests. Before doing this, we will carefully consider and balance any potential impact on you and your rights. The following are some examples of when and why we would use this approach.

Direct Marketing: We will send Direct marketing via the postal service and by email. We will also make sure our direct marketing is relevant for you and where possible tailored to your interests.
Ordering online: In order for us to process an order, payment details are taken and contact information collected, such as name, address, telephone number, and email address.
Your best interest: Processing your information to protect you against fraud when transacting on our website, and to ensure our websites and systems are secure.
Personalisation: Where the processing enables us to enhance, modify, personalise or otherwise improve our services/communications for the benefit of our guests and visitors.
Analytics: To process your personal information for the purposes of customer analysis, assessment, profiling and direct marketing, on a personalised or aggregated basis, to help us with our activities and to provide you with the most relevant information as long as this does not harm any of your rights and interests.
Research: To determine the effectiveness of promotional campaigns and advertising and to develop our products, services, systems and relationships with you.
Due Diligence: We may need to conduct investigations on potential customers and business partners to determine if those companies and individuals have been involved or convicted of offences such as fraud, bribery and corruption. Any communication we send in this manner will give you the opportunity to unsubscribe very easily.
Consent
We also rely on consent for lawful processing where we have no legitimate interest. An example of this may be when you sign up to receiving marketing through our website. Every marketing email we send gives you the opportunity to withdraw consent by unsubscribing.

Disclosure
We may on occasions pass your Personal Information to third parties exclusively to process work on our behalf. We require these parties to agree to process this information based on our instructions and requirements consistent with this Privacy Notice and GDPR.

We do not broker or pass on information gained from your engagement with us without your consent. However, we may disclose your Personal Information to meet legal obligations, regulations or valid governmental request. We may also enforce our Terms and Conditions, including investigating potential violations of our Terms and Conditions to detect, prevent or mitigate fraud or security or technical issues; or to protect against imminent harm to the rights, property or safety of The Commongate Hotel Ltd, our clients and/or the wider community.

Retention Policy
We will process personal data during the duration of any contract and will continue to store only the personal data needed for five years after the contract has expired to meet any legal obligations. After five years any personal data not needed will be deleted.

Data storage
Data is held in The United Kingdom using different (multiple) servers. The Commongate Hotel Ltd does not store personal data outside the EEA.

Your rights as a data subject
At any point whilst The Commongate Hotel Ltd is in possession of or processing your personal data, all data subjects have the following rights:
• Right of access - you have the right to request a copy of the information that we hold about you.
• Right of rectification - you have a right to correct data that we hold about you that is inaccurate or incomplete.
• Right to be forgotten - in certain circumstances you can ask for the data we hold about you to be erased from our records.
• Right to restriction of processing - where certain conditions apply you have a right to restrict the processing.
• Right of portability - you have the right to have the data we hold about you transferred to another organisation.
• Right to object - you have the right to object to certain types of processing such as direct marketing.
• Right to object to automated processing, including profiling - you also have the right not to be subject to the legal effects of automated processing or profiling.
In the event that The Commongate Hotel Ltd refuses your request under rights of access, we will provide you with a reason as to why, which you have the right to legally challenge.

The Commongate Hotel Ltd at your request can confirm what information it holds about you and how it is processed

You can request the following information:
• Contact details of the data protection officer, where applicable.
• The purpose of the processing as well as the legal basis for processing.
• If the processing is based on the legitimate interests of The Commongate Hotel Ltd or a third party such as one of its clients, information about those interests.
• The categories of personal data collected, stored and processed.
• Recipient(s) or categories of recipients that the data is/will be disclosed to.
• How long the data will be stored.
• Details of your rights to correct, erase, restrict or object to such processing.
• Information about your right to withdraw consent at any time.
• How to lodge a complaint with the supervisory authority (Data Protection Regulator).
• Whether the provision of personal data is a statutory or contractual requirement, or a requirement necessary to enter into a contract, as well as whether you are obliged to provide the personal data and the possible consequences of failing to provide such data.
• The source of personal data if it wasn't collected directly from you.
• Any details and information of automated decision making, such as profiling, and any meaningful information about the logic involved, as well as the significance and expected consequences of such processing.

To access what personal data is held, identification will be required
We will accept the following forms of ID when information on your personal data is requested: a copy of your national ID card, driving license, passport, birth certificate and a utility bill not older than three months. A minimum of one piece of photographic ID listed above and a supporting document is required. If The Commongate Hotel Ltd is dissatisfied with the quality, further information may be sought before personal data can be released.

All requests should be made to info@commongatehotel.co.uk or by phoning 0208-521-1551 or writing to us at the address further below.

Complaints
In the event that you wish to make a compliant about how your personal data is being processed by The Commongate Hotel Ltd or its partners, you have the right to complain to us . If you do not get a response within 30 days you can complain to the Data Protection Regulator.

The details for each of these contacts are:

The Commongate Hotel Ltd, attention of the Mr Karamjeet Panesar
131-133 Markhouse Road,
Walthamstow,
London,
E17 8DQ.

Telephone 0208-521-1551 or email info@commongatehotel.co.uk

Version 25 May 2018

1. General
Commongate Hotel respects the right to privacy of every individual who visits our site. This Privacy Policy explains how we use any personal information we collect about you and your rights to access and correct the personal information we hold about you.
What personal information do we collect and how we will use it?
We may collect the following information about you:
- When you contact us using the "Contact Us" form on the website, we collect your name, email address and any comments that you provide. This information is used by us to respond to your comments.

- When you book a room using our website we collect your title, first name, surname, address, email address, telephone number and payment card details. Additionally we ask for the title, first name and surname of a person for each room that you book. This allows us to hold the room for you identify you on arrival at Commongate Hotel and contact you in relation to your stay with us.

- If you agree, we will also collect your name, address, email address and telephone number so that we can keep you informed of news and offers from our company.
- When you visit the site, we log the IP address of the machine you use to access our site. The IP address is a unique number that is used on the Internet to identify a unique computer for the purposes of allowing computers to communicate with each other.
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2. Third parties
We may disclose your personal information to other companies and service providers for the purpose of providing services to you, for example the processing and fulfilment of your room booking, the processing of your payment details and the provision of support services.

We will also disclose any of your personal information to any third party where we are under a duty to do so in order to comply with any legal obligation, or in order to enforce or protect any of our rights, property or safety (or those of our customers).

Where personal information is processed on our behalf by third parties (such as for the purposes of processing your room booking), we will ensure that they keep your information secure.
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3. Cookies
A cookie is a small piece of information that is placed on your computer, and is used to differentiate you from other users accessing our site. We use the following types of cookie on our site:

Session cookies. These help us to transfer information across pages of our site to avoid you having to re-enter them, and allow you to access stored information (for example information provided by you when you register). These are deleted after each visit you make to our site.

Persistent cookies. These cookies remain valid across visits, and can be helpful in avoiding the need for you to enter the same information on each visit to our site. These help us to:

- Store information about your preferences, and so allow us to customise the site according to your individual interests;

- Compile anonymous statistics around how our site is used to help improve our service (including for example information on the type of web browser that you are using, the operating system that your computer uses, and (where applicable) the link that you followed to get to our site);

- Speed up your searches; and

- Recognise you when you return to our site.

Third Party cookies: These are used by third parties selected by us in relation to the content, use and running of our site. These cookies may also help to serve advertisements and track responses to these adverts on an anonymous basis. They may also help tailor the content of our site to your preferences, control how often you are shown a particular advertisement, provide us with anonymous data regarding site use and access, and provide security within transactions.

The information generated by these cookies about your use of the site (including your IP address) may be transmitted to and stored on servers, and processed by staff, outside the European Economic Area. This information may also be transferred to other third parties where required by law, or where such third parties process the information on behalf of others.

For more information about cookies, please visit www.allaboutcookies.org or refer to the documentation provided with your web browser software.

You can set your browser not to accept cookies and www.allaboutcookies.org tells you how to remove cookies from your browser. However please note that certain features of our site require cookies in order to function.
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4. Security
Commongate Hotel takes the security of any personal information we hold very seriously.

Where necessary, and in common with other websites, we use SSL (Secure Sockets Layer) encryption to ensure that personal information provided to us is not visible to anybody else when in transit between your computer and our servers. You can tell when SSL is in use by the presence of a small "padlock" symbol in the status bar of your web browser.

In addition, our web servers are housed behind a secure firewall that prevents access to our databases by unauthorised users. All of our servers are housed in a secure environment with high levels of physical security.
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5. Access to and amending your personal information
You have the right to request a copy of the personal information that we hold about you. To obtain a copy of this information please contact us at the following address or email Commongate Hotel Customer Services. We may make a small charge for this service.

Commongate Hotel Guest Relations,
131 – 133, Markhouse Road,
Walthamstow, London
E17 8DQ

We want to make sure that your personal information is accurate and up to date. You may ask us to correct or remove personal information you think is inaccurate by Contacting Us (hyperlink)
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7. Other websites
This site contains links to other websites. This Privacy Policy only applies to this site so when you link to other sites you should read their privacy policies.
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8. Changes to our privacy policy
We keep our Privacy Policy under regular review and we will place any updates on this webpage. This Privacy Policy was last updated in June 2010.
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9. Contact us
If you require further information or have any questions regarding this Privacy Policy, then please email: Commongate Hotel Customer Services(hyperlink) telephone us on +44 2085211551 or write to us at the above address.
*Calls cost: Please check with your network provider
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