online booking

Commongate Hotel– Privacy Policy & Legal

1. General
Commongate Hotel respects the right to privacy of every individual who visits our site. This Privacy Policy explains how we use any personal information we collect about you and your rights to access and correct the personal information we hold about you.
What personal information do we collect and how we will use it?
We may collect the following information about you:
- When you contact us using the "Contact Us" form on the website, we collect your name, email address and any comments that you provide. This information is used by us to respond to your comments.

- When you book a room using our website we collect your title, first name, surname, address, email address, telephone number and payment card details. Additionally we ask for the title, first name and surname of a person for each room that you book. This allows us to hold the room for you identify you on arrival at Commongate Hotel and contact you in relation to your stay with us.

- If you agree, we will also collect your name, address, email address and telephone number so that we can keep you informed of news and offers from our company.
- When you visit the site, we log the IP address of the machine you use to access our site. The IP address is a unique number that is used on the Internet to identify a unique computer for the purposes of allowing computers to communicate with each other.
Go to top

2. Third parties
We may disclose your personal information to other companies and service providers for the purpose of providing services to you, for example the processing and fulfilment of your room booking, the processing of your payment details and the provision of support services.

We will also disclose any of your personal information to any third party where we are under a duty to do so in order to comply with any legal obligation, or in order to enforce or protect any of our rights, property or safety (or those of our customers).

Where personal information is processed on our behalf by third parties (such as for the purposes of processing your room booking), we will ensure that they keep your information secure.
Go to top

3. Cookies
A cookie is a small piece of information that is placed on your computer, and is used to differentiate you from other users accessing our site. We use the following types of cookie on our site:

Session cookies. These help us to transfer information across pages of our site to avoid you having to re-enter them, and allow you to access stored information (for example information provided by you when you register). These are deleted after each visit you make to our site.

Persistent cookies. These cookies remain valid across visits, and can be helpful in avoiding the need for you to enter the same information on each visit to our site. These help us to:

- Store information about your preferences, and so allow us to customise the site according to your individual interests;

- Compile anonymous statistics around how our site is used to help improve our service (including for example information on the type of web browser that you are using, the operating system that your computer uses, and (where applicable) the link that you followed to get to our site);

- Speed up your searches; and

- Recognise you when you return to our site.

Third Party cookies: These are used by third parties selected by us in relation to the content, use and running of our site. These cookies may also help to serve advertisements and track responses to these adverts on an anonymous basis. They may also help tailor the content of our site to your preferences, control how often you are shown a particular advertisement, provide us with anonymous data regarding site use and access, and provide security within transactions.

The information generated by these cookies about your use of the site (including your IP address) may be transmitted to and stored on servers, and processed by staff, outside the European Economic Area. This information may also be transferred to other third parties where required by law, or where such third parties process the information on behalf of others.

For more information about cookies, please visit www.allaboutcookies.org or refer to the documentation provided with your web browser software.

You can set your browser not to accept cookies and www.allaboutcookies.org tells you how to remove cookies from your browser. However please note that certain features of our site require cookies in order to function.
Go to top

4. Security
Commongate Hotel takes the security of any personal information we hold very seriously.

Where necessary, and in common with other websites, we use SSL (Secure Sockets Layer) encryption to ensure that personal information provided to us is not visible to anybody else when in transit between your computer and our servers. You can tell when SSL is in use by the presence of a small "padlock" symbol in the status bar of your web browser.

In addition, our web servers are housed behind a secure firewall that prevents access to our databases by unauthorised users. All of our servers are housed in a secure environment with high levels of physical security.
Go to top

5. Access to and amending your personal information
You have the right to request a copy of the personal information that we hold about you. To obtain a copy of this information please contact us at the following address or email Commongate Hotel Customer Services. We may make a small charge for this service.

Commongate Hotel Guest Relations,
131 – 133, Markhouse Road,
Walthamstow, London
E17 8DQ

We want to make sure that your personal information is accurate and up to date. You may ask us to correct or remove personal information you think is inaccurate by Contacting Us (hyperlink)
Go to top

7. Other websites
This site contains links to other websites. This Privacy Policy only applies to this site so when you link to other sites you should read their privacy policies.
Go to top

8. Changes to our privacy policy
We keep our Privacy Policy under regular review and we will place any updates on this webpage. This Privacy Policy was last updated in June 2010.
Go to top

9. Contact us
If you require further information or have any questions regarding this Privacy Policy, then please email: Commongate Hotel Customer Services(hyperlink) telephone us on +44 2085211551 or write to us at the above address.
*Calls cost: Please check with your network provider
Go to top